Thu. Sep 28th, 2023
Reader Question: Singapore Airlines Award With Stopover Not Correctly Pricing Using Air Canada Aeroplan Miles?
Reader Question: Singapore Airlines Award With Stopover Not Correctly Pricing Using Air Canada Aeroplan Miles?


A LoayltyLobby reader sent us a question about getting Aeroplan stopover awards pricing correctly on partner airlines.

Reader Question: Singapore Airlines Award With Stopover Not Correctly Pricing Using Air Canada Aeroplan Miles?

Readers are encouraged to send us questions, comments, or opinions by email, FacebookTwitter, or Instagram. We’ll try to cover them here several times a week.

You can access Air Canada here.

Reader’s Question:

I have one question hopefully you can answer me here about Aeroplan redemption.

I was checking one way business class by Singapore Airlines from Hong Kong to Bali via Singapore on Nov 1, 2023, Aeroplan cost 45,000 points + tax.

In fact, if I would like to stopover in Singapore it suppose to be additional 5,000 points, which mean total should be 50,000 points.

However, when I check Nov 01, 2023 Hong Kong to Singapore & Nov 07, 2023 Singapore to Bali finally the result is 60,000 points.

Do you know why? Thanks in advance

I executed a couple of searches:

Hong Kong – Bali Without a Stopover

With a Stopover

And it seems to charge 10K Aeroplan miles too many.

We were in touch with Aeroplan, and the issue here is that the reader and I were using the wrong award search.

When searching for stopover awards, you should not use the second half of the search unless you want a return with two stopovers.

You need to specify your origin and destination, where you would like to stop, and for how long.

The itineraries then price correctly.

What Aeroplan Booking Screen States About Stopovers:

When booking travel with Aeroplan points, you can add a stopover in a connecting city en route to your destination. Simply select the Multi-city/Stopover option and enter your stopover city and desired length of stay.

Here are just a few things to keep in mind:

  • Stopovers in Canada and the U.S. are not permitted. All other cities we fly to are eligible
  • Stopovers are available for all cabin classes (i.e., Economy, Premium Economy, Business and First Class)
  • The fee to add a stopover is 5,000 Aeroplan points, per passenger, per direction where a stopover is added
    • Note: no stopover fee applies to infants (under age 2)
  • Your length of stay in your stopover city must be of at least 24 hours, and no more than 45 days
  • You may select a stopover on one-way, multi-city or return trips, but please make sure to include only one stopover city per direction of travel, e.g., one stopover on your outbound trip, and/or one stopover on your return. For example:
    • Vancouver to Hong Kong, with a stopover in Tokyo
    • Hong Kong to Vancouver, with a stopover in Frankfurt

If you need assistance or are not able to book your stopover online, contact us directly; we’ll be happy to help.

Conclusion

I have to say that I feel like an idiot because I didn’t know this and recently redeemed an award on Aeroplan (read more here), but, well, I know now.

And I am not the only one confused with this Aeroplan stopover search.



By IITBN

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